LiveStrato privacy policy
This policy explains what data LiveStrato and codestrato.com handle, where it is kept, and what you can ask us to do with it.
1. Who we are
CodeStrato is a trading name of Vibes Gym Ltd, a company registered in England and Wales (company number 10505142), registered office Unit 5d St. Francis Way, Shefford, England, SG17 5DZ. Contact: hello@codestrato.com.
For data a seller keeps in LiveStrato, the seller is in charge of that data and decides what goes in it. For enquiries sent to us through codestrato.com, CodeStrato is the controller.
2. What LiveStrato handles
| Data | Where it comes from | Why |
|---|---|---|
| Products, variants, barcodes, stock levels, cost and sell prices, suppliers, deliveries, bay and shelf locations | Entered or scanned by the seller, or imported from the seller's Shopify or TikTok Shop | Stock control and profit figures |
| Live auction lots: lot number, item, sale price, paid, unpaid or cancelled | Scanned by the seller during a live, and order status from TikTok Shop | Knowing what sold and returning unsold stock |
| TikTok Shop order data: order ID, status, amounts, fees, shipping charges, SKU | TikTok Shop Open API, once the seller authorises LiveStrato | Matching paid orders to lots and calculating real profit |
| A one way code for each buyer, made from their TikTok user ID. The ID itself is not kept | TikTok Shop Open API | Joining one buyer's orders into one parcel, spotting repeat non payers, and adding up what each buyer spends |
| TikTok usernames of a seller's top spenders and lucky dip winners | Typed in by the seller, or read from the seller's own TikTok Seller Centre when the seller has signed in to it in LiveStrato | Showing the top spender on the seller's own live stream |
| TikTok Shop live session data: session times and totals | TikTok Shop Open API | Insights such as the best day and time to go live |
| TikTok Shop and Shopify access keys | Created when the seller connects | Calling those services for the seller |
TikTok Shop order responses can include buyer details. LiveStrato discards buyer names, addresses, phone numbers, email addresses and user IDs as soon as a response arrives and never writes them to disk. The only buyer detail LiveStrato keeps is the username of a buyer the seller shows as a top spender, and the seller can remove it at any time.
3. Where it is kept
All LiveStrato data is stored in a database file on the seller's own computer, with automatic local backups in the same folder. Access keys for TikTok Shop and Shopify are encrypted with the computer's own keychain (macOS Keychain or Windows Data Protection), so they cannot be read from a copy of the database. Data moving between LiveStrato and any service it uses is encrypted with HTTPS.
Two features send data off the seller's computer, and only when the seller uses them:
- Customer screen. To show the customer screen in TikTok LIVE Studio, LiveStrato sends what that screen displays to CodeStrato's server: the item, its photo, the price it sold for, which sizes are still available, tonight's totals, and the username of the top spender if the seller shows one. The server keeps this in memory only, for up to 12 hours, and writes none of it to disk. It never includes costs, profit, stock amounts or any other buyer detail.
- Photos and item lookups. When the seller asks LiveStrato to find product details or make shop photos, the item's photos and description go to OpenAI or Anthropic to do that work, either directly with the seller's own key or through CodeStrato's server. No buyer data is ever sent.
LiveStrato is used by sellers in the United Kingdom. Seller data is stored on the seller's computer. CodeStrato's server is hosted by netcup. The third parties LiveStrato talks to are TikTok Shop, Shopify if the seller chooses, and OpenAI and Anthropic for the photo and lookup tools above.
4. What we do not do
- We do not sell, rent or share seller or buyer data.
- We do not use the data for advertising or profiling.
- We do not keep a copy of seller data. Apart from the customer screen and photo tools above, which pass through our server without being stored, it never leaves the seller's computer, and we have no remote access to it.
5. How long it is kept
The seller decides. Data stays on their computer until they delete it. Local backups older than 14 days are deleted automatically. Customer screen data on our server is gone within 12 hours. Pressing Disconnect in LiveStrato's TikTok Shop settings deletes the TikTok access keys at once, and LiveStrato can no longer reach the shop. When a seller stops using LiveStrato, deleting the LiveStrato data folder removes everything, and we will help with that on request.
6. Requests from buyers and sellers
If a buyer asks a seller or TikTok Shop to see, correct or delete their data, including their username shown on a stream, we will help the seller find and remove anything relating to that buyer in LiveStrato within 30 days. A seller can remove a buyer's username from the Live screen at any time. A seller can ask us for help with any of their own rights under UK GDPR by emailing hello@codestrato.com.
7. If something goes wrong
If we find or suspect a security problem affecting LiveStrato users' data, we will tell TikTok Shop within 24 hours, tell affected sellers within 72 hours, and report it to the Information Commissioner's Office when the law requires. Details are in our security policy.
8. codestrato.com
If you use the contact form, we receive your name, email address and message so we can reply. We keep them in our email account for up to 2 years, then delete them. The website sets no tracking or advertising cookies.
9. Complaints
Please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk.
10. Changes
We will update the version and date above whenever this policy changes, and tell LiveStrato users about material changes in the app.